Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day money-back guarantee.
30-Day Money-Back Guarantee
If you are not satisfied with your purchase, you may request a full refund within 30 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
How to Initiate a Return
To start a return, please contact us at [email protected]. Please include your order number and the reason for the return. Our support team will respond within 24-48 hours with return instructions.
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Late or Missing Refunds
If you haven't received a refund yet:
- First, check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Subscription Cancellation
If your purchase includes a recurring subscription, you may cancel at any time by contacting our support team at [email protected]. Cancellation requests will be processed within 24 hours, and no further charges will be applied after cancellation.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
If you have any questions about our refund policy, please contact us at [email protected].